Returns, Exchanges & Refund Policy of Crystal Tones®

At Harmonic Space, every Crystal Tones® Singing Bowl is a unique, handcrafted instrument with its own voice, resonance, energetic qualities and natural beauty. No two bowls are exactly alike.

Choosing a Crystal Tones® Singing Bowl is a deeply personal and intuitive experience. Our goal is not simply to sell you a bowl, but to help you find the one that truly resonates with you. To support this, we offer personalised guidance before your purchase to help you make an informed decision with confidence.

Personal Consultation Before Purchase

To help ensure that the Crystal Tones® Singing Bowl you choose is the right one for you, we are happy to provide:

Personal guidance based on your intentions, healing practice or musical needs.
Audio and video recordings of individual bowls where available.
Assistance selecting bowls for meditation, sound healing, chakra balancing, harmonic combinations or personal resonance.
Private in-person appointments (where available) to experience and play the bowls before purchasing.

Because every bowl is individually selected and reserved specifically for you, we encourage you to contact us before placing your order if you would like assistance choosing your bowl.

Change of Mind or Choosing the Wrong Bowl

As every Crystal Tones® Singing Bowl is individually selected and reserved for each customer, we do not offer refunds for change-of-mind purchases.

However, we understand that choosing a singing bowl is a very personal experience and that occasionally a bowl may not feel like the right match once you receive it.

If your bowl is not faulty, we are pleased to offer a store credit or exchange so we can help you choose another Crystal Tones® Singing Bowl that better suits your needs.

To qualify:

Please contact us within 10 days of receiving your order.
The bowl must be returned in its original condition.
It must be returned in its original packaging with all protective materials.
The bowl must be free from chips, cracks, scratches, signs of use or any damage.
Return shipping and insurance are the responsibility of the customer.

Once the returned bowl has been inspected and approved, we will issue a store credit equal to the purchase price (excluding shipping where applicable).

If your replacement bowl is of greater value, you simply pay the difference.

If the replacement bowl is of a lower value, the remaining balance will remain as store credit for future purchases.

Exchanges are subject to product availability, as every Crystal Tones® Singing Bowl is unique.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If your bowl has a major manufacturing fault, arrives damaged, or is not as described, you are entitled to the remedies available under Australian Consumer Law, which may include repair, replacement or refund, depending on the nature of the issue.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Quality Assurance

Every Crystal Tones® Singing Bowl is individually inspected before dispatch.

Before leaving Harmonic Space, each bowl undergoes a final quality inspection to ensure:

It matches your order.
It is structurally sound.
It is free from manufacturing defects.
It is carefully packaged using protective materials to minimise the risk of damage during transport.

We take great care in preparing every shipment so your bowl arrives safely and ready to be enjoyed.

Natural Characteristics

Crystal Tones® Singing Bowls are handcrafted works of art.

Due to their specialised manufacturing process and unique alchemical composition, bowls may display natural characteristics including:

Small air bubbles.
Surface marks.
Natural crystalline or spiderweb lines.
Variations in colour.
Irregular textures.
Variations in metallic or mineral finishes.
Minor surface imperfections.

These natural characteristics are part of the handcrafted manufacturing process and do not affect the sound, performance or value of the bowl. They are not considered manufacturing defects.

Likewise, every bowl has its own individual voice. Variations in resonance, sustain, overtone structure and harmonic complexity are natural qualities that make every Crystal Tones® Singing Bowl unique.

Receiving Your Order

Please inspect your parcel as soon as it is delivered.

If the outer packaging appears damaged, we recommend that you:

Take clear photographs of the damaged outer packaging before opening the parcel.
If possible, inspect the contents in the presence of the courier before accepting delivery.
If the bowl is intact, you may accept the delivery.
If the bowl appears damaged, retain all original packaging, including the outer box, internal packaging and protective materials, and contact Harmonic Space immediately.

Please do not discard any packaging until your bowl has been fully inspected.

If Your Bowl Arrives Damaged

Although every Crystal Tones® Singing Bowl is carefully inspected and professionally packaged before leaving Harmonic Space, damage during transit can occasionally occur.

If your bowl arrives damaged, please contact us as soon as possible and provide:

Your order number.
Photographs of the outer carton before it is opened (where possible).
Photographs of the internal packaging.
Photographs of the bowl while still inside its original packaging.
Photographs clearly showing the damage.

Please retain the bowl and all original packaging until your claim has been assessed, as the courier may require inspection before a claim can be processed.

Once we have reviewed the information, we will arrange the appropriate remedy in accordance with Australian Consumer Law, which may include a replacement, repair, store credit or refund where applicable.

Incorrect Items

If you receive a bowl that does not match your order in alchemy combination, musical note or size, please notify us as soon as possible.

We will arrange collection of the incorrect bowl and send the correct item at no additional cost.

If the correct bowl is no longer available, you may choose a full refund or store credit.

Customer Damage

Crystal Tones® Singing Bowls are delicate precision instruments and should always be handled with great care.

Unfortunately, we cannot provide refunds, replacements or store credit for bowls that have been:

Dropped.
Knocked over.
Chipped.
Cracked.
Scratched.
Damaged through misuse, improper handling or incorrect storage.

We recommend treating your bowl with the same care you would give any valuable musical instrument.

For your peace of mind, we also recommend insuring your bowl against accidental damage once it has been received.

Return Shipping

For exchanges where the bowl is not faulty, customers are responsible for all return shipping costs and insurance.

We strongly recommend using a tracked and fully insured shipping service, as Harmonic Space cannot accept responsibility for items lost or damaged during return transit.

Where a product is confirmed to be faulty or damaged in transit, return shipping costs will be handled in accordance with Australian Consumer Law.

Our Commitment

A Crystal Tones® Singing Bowl is far more than a musical instrument—it is a lifelong companion for meditation, healing, music and personal transformation.

Our commitment extends well beyond the sale. If your first choice isn't quite the right one, we will gladly work with you to help you find the bowl that truly resonates with you.

Thank you for placing your trust in Harmonic Space. We are honoured to be part of your sound healing journey and look forward to helping you enjoy your Crystal Tones® Singing Bowl for many years to come.

Other items

Damage and Returns Policy

At Harmonic Space, we take great care to ensure that all our products are shipped securely and insured for your peace of mind.

Upon Delivery:

Please inspect your package immediately upon arrival.
If you notice any signs of damage to the packaging, take clear photos of the outer package and any visible damage to the product inside.
All damage claims must be submitted promptly upon receipt of the shipment.

How to File a Claim:
To initiate a claim, please send the following details to hello@harmonicspace.com.au:

A detailed description of the damage.
Clear photos of the damaged item and packaging.

Resolution Options:
In case it is proven that the damage occurred during transportation, you are entitled to:

A full refund, including standard shipping fees.
A replacement of the damaged item.
A repair option, if applicable.

All claims must be submitted within 14 days of receiving your order. We will process your request as quickly as possible to ensure a smooth resolution.

Care Conditions for Monochords and Crystal Singing Bowls:
To maintain the quality and longevity of your instrument, please follow these care guidelines:

Monochords:

Avoid exposure to extreme temperatures: Do not store your monochord in areas with excessive heat or direct sunlight, as it can cause warping and cracking.
Control humidity levels: High humidity can lead to swelling of the wood, while overly dry conditions may cause shrinking or cracks. Store your monochord in an environment with stable humidity (ideally between 40-60%).
Proper storage: Keep your monochord in its case or on a stand when not in use to prevent accidental damage.
Regular maintenance: Periodically check tuning and clean the instrument with a soft cloth to remove dust and debris.

Crystal Singing Bowls:

Handle with care: Although crystal singing bowls are highly durable, they should always be handled gently to prevent accidental chipping or breakage.
Proper placement: Always place the bowl on a secure, level surface to prevent tipping or accidental falls.
Cleaning: Use a soft, damp cloth to clean the surface and avoid using harsh chemicals or abrasive materials that could scratch the crystal.
Transporting: When transporting, use protective padding such as a carrying case to cushion the bowl and prevent accidental impact.

Customer Responsibility:
Once the product is delivered and confirmed to be in good condition, it becomes the customer's responsibility to ensure proper care and maintenance. We are not responsible for any damages, performance issues, or defects resulting from:

Improper handling.
Incorrect storage conditions (excessive dryness or humidity).
Failure to follow the provided care instructions.

Any claims related to such issues will not be eligible for refunds, replacements, or repairs.

For any further assistance, feel free to contact our support team at hello@harmonicspace.com.au.